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HOST SUPPORT CENTER

Host Support

Get help with the Booking Host Guardian extension. Find answers to common questions, troubleshooting guides, and contact information.

How Can We Help?

Installation Help
Step-by-step guide to install and set up the extension
Installation Guide
Video Tutorials
Watch tutorials on how to use all extension features
View Tutorials
Contact Support
Get direct help from our host support team
Email Support

Frequently Asked Questions

How do I install the extension?
  1. 1. Download the extension from our download page
  2. 2. Extract the zip file to a folder on your computer
  3. 3. Open Chrome and go to chrome://extensions
  4. 4. Enable "Developer mode" in the top right corner
  5. 5. Click "Load unpacked" and select the extracted folder
  6. 6. Pin the extension to your toolbar for easy access
Is the extension safe to use?

Yes, the extension is designed with security and privacy in mind:

  • • All data processing happens locally on your device
  • • We don't store your personal information or host data
  • • Session data is only used temporarily and can be cleared anytime
  • • The extension doesn't modify your Booking.com account
  • • Read our full Privacy Policy for details
How do I set up AI content generation?
  1. 1. Get an OpenAI API key from platform.openai.com
  2. 2. Open the extension and go to the GROW tab
  3. 3. Click "Configure AI" and enter your API key
  4. 4. Select your properties from the dropdown
  5. 5. Choose content type and generate AI content

Note: You'll need to pay for OpenAI API usage based on their pricing. The extension itself is free.

Why can't I see my properties in the dropdown?

If your properties aren't showing up, try these steps:

  • • Make sure you're logged into your Booking.com host account
  • • Navigate to your host dashboard or property management page
  • • Click the "Refresh Properties" button in the extension
  • • Wait a few seconds for the extraction to complete
  • • If still not working, try refreshing the Booking.com page

The extension works best on official Booking.com host pages and dashboards.

What browsers are supported?

The extension is compatible with Chromium-based browsers:

  • • ✅ Google Chrome (recommended)
  • • ✅ Microsoft Edge
  • • ✅ Brave Browser
  • • ✅ Opera
  • • ❌ Firefox (not currently supported)
  • • ❌ Safari (not currently supported)
How do I backup and restore my session?

Backup Session:

  1. 1. Make sure you're logged into Booking.com
  2. 2. Open the extension
  3. 3. Go to the PROTECT tab
  4. 4. Click "Backup Session"
  5. 5. Save the file when prompted

Restore Session:

  1. 1. Open the extension
  2. 2. Go to the PROTECT tab
  3. 3. Click "Restore Session"
  4. 4. Select your backup file
  5. 5. Refresh the Booking.com page

Troubleshooting

Extension won't load or install

Check these common issues:

  • • Make sure you extracted the zip file completely
  • • Verify you selected the correct folder (should contain manifest.json)
  • • Enable "Developer mode" in Chrome extensions
  • • Try restarting Chrome and loading again
  • • Check that you're using a supported browser version
Session backup/restore not working

Possible solutions:

  • • Make sure you're on a Booking.com page
  • • Log out and log back into Booking.com
  • • Clear browser cache and cookies
  • • Disable other extensions temporarily
  • • Try incognito/private browsing mode
  • • Check if Booking.com changed their page structure
AI content generation errors

Check these items:

  • • Verify your OpenAI API key is correct and active
  • • Make sure you have sufficient API credits
  • • Check that your API key has the correct permissions
  • • Try a shorter or simpler prompt
  • • Check your internet connection
  • • Wait a moment and try again (rate limiting)
Properties not detected

Try these steps:

  • • Navigate to your Booking.com host dashboard
  • • Make sure you're logged in as a host/partner
  • • Click "Refresh Properties" button in the extension
  • • Try different host pages (dashboard, property list, etc.)
  • • Refresh the browser page and try again
  • • Check if page has finished loading completely

Still Need Help?

Email Support
Get help from our technical support team

Response Time:

Usually within 24-48 hours

What to Include:

  • • Browser version and type
  • • Description of the issue
  • • Steps to reproduce the problem
  • • Screenshots if helpful
Documentation
Comprehensive guides and tutorials
Installation Guide
Video Tutorials
Privacy Policy
Terms of Service

Emergency Contact

For urgent security concerns or critical issues affecting your host account:

urgent@bookinghostguardian.com

We monitor this email 24/7 for security-related issues